Intel’s 13th and 14th generation Core desktop processors have faced several issues that have garnered attention from both gamers and industry professionals. Users of Intel’s 13th and 14th generation CPUs have been experiencing stability issues, including BSODs, crashes, and system hangs, due to elevated operating voltages. Such has been the concern about these CPU’s that some game developers are adding in game warnings for gamers running Intel 13th Gen CPUs.
Alderon Games, the creator of Path of Titans, has built an in-game warning pop-up window specifically for customers running the game on Intel’s 13th and 14th generation processors. Alderon Games have also issued a statement on their website that claims that Intel is selling defective 13/14th Gen CPUs.
Alderon Games have stated that they are implementing the following measures:
” In-Game Notifications: We are adding a popup message in-game to inform users with these processors about the issue. Many users are currently unaware of why their game is crashing and what they can do about it.
Server Migration: We are swapping all our servers to AMD, which experience 100 times fewer crashes compared to Intel CPUs that were found to be defective.
Hosting Recommendations: We advise anyone hosting Path of Titans servers or selling game servers to avoid purchasing or using 13th and 14th gen Intel CPUs. ”
Intel recently released a statement addressing these problems. Intel has claimed that based on a thorough examination of Intel Core 13th/14th Gen desktop processors returned owing to instability issues, they have established that high operating voltage is causing instability in select 13th/14th Gen desktop CPUs.
” Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.”
Intel’s investigation of returning processors confirms that the increased operating voltage is caused by a microcode algorithm that sends improper voltage requests to the CPU. Intel’s 13th / 14th generation processors have also struggled with market sales, especially in the face of fierce competition from AMD’s Ryzen processors. Users experiencing issues have been advised to contact Intel support, but some end users claim the only real solution for affected CPUs is replacement, as the damage is reportedly irreversible.
The number of instability concerns created by Intel’s 13th / 14th Generation CPUs has grown to the point where a US based law firm Abington Cole + Ellery, that specialises in class actions and intellectual property, has now sensed an opportunity to begin an investigation into the possibility of issuing a class action against Intel. The escalating situation raises concerns about Intel’s responsibility and customer support, with many users questioning whether Intel should offer refunds or replacements for defective CPUs.
